Welcome to Rhenus
The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor‑made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value‑added services: We always keep our pulse on the times and are at our customers' side.
- Act as the main operational point of contact for key Reefer customers, ensuring a high level of service and the best possible customer experience throughout the shipment process.
- Maintain proactive and continuous communication with key customers, keeping them fully informed and up to date on bookings, schedules, shipment status, delays, incidents and any relevant operational changes.
- Understand and anticipate customers' specific Reefer requirements, ensuring that temperature, handling, equipment and delivery conditions are correctly managed.
- Coordinate the end‑to‑end operational process with shipping lines, origin offices, suppliers, carriers and internal departments,



ensuring smooth execution of shipments.
- Monitor shipments closely and proactively identify potential delays, operational risks or issues, taking corrective action before they impact the customer whenever possible.
- Manage and resolve operational incidents, providing customers with timely solutions and clear communication, and escalating critical matters when required.
- Ensure that agreed service levels, operational conditions and customer requirements are consistently met.
- Review and control shipping documentation, operational costs and additional charges, ensuring accurate registration and invoicing.
- Coordinate customs clearance, inland transportation and final delivery, ensuring an efficient and seamless flow of the Reefer cargo.
- Build and maintain strong relationships with key Reefer customers, contributing to customer retention, satisfaction and long‑term business development.
- Ensu

📌 Reefer Operations (Bilbao)
🏢 Rhenus Logistics
📍 Bilbao