Overview
In this role, you own and optimize the operational and commercial performance of suppliers in line with SITA’s strategy. You act as the supplier interface to manage process changes and metrics, and you design and oversee SLAs to minimize exposure from non-conformance. You work with cross-functional teams to improve contracts, governance, and performance trends, using data-driven insights. The position sits at the intersection of operations, procurement, and governance, offering impact on cost, quality, and service reliability. Join a growth-focused, globally distributed team that supports airports and airlines with cutting-edge technology.

Compensaciones / BeneficiosFlex Week: work from home up to 2 days/weekFlex Day: adaptable workday arrangementsFlex-Location: up to 30 days/year remote work from anywhereEmployee Wellbeing: EAP for employees and dependents 24/7Champion Health: personalized wellbeing platformProfessional Development: access to LinkedIn Learning, Microsoft Enterprise Skills Initiative, Pluralsight, Harvard Business Publishing, Stanford and more




ResponsabilidadesExecute and participate in operational reviews of the SITA governance modelMaintain current inventory of service performance metrics and process documentationIdentify opportunities to improve operational and process performanceGather performance data requirements against agreed supplier SLAsPrepare and distribute reports to internal and external stakeholdersAnalyze feedback surveys to identify trends and drive visibilityIdentify opportunities to improve contractual relationshipsProvide statistical performance analyses (cross-sectional or time series) to demonstrate SLA compliance and productivityAct as corporate contact to support territory teams in 3rd party supplier managementDrive SLA improvements and monitor supplier performance trends across operationsSupport contract and commercial governanceIdentify and mitigate risks
Requisitos principales3 to 5 years of supplier management ex

📌 Senior Analyst Service Level (Barcelona)
🏢 Jobrapido
📍 Barcelona