Are you ready to join our digital revolution journey? At Aleph, we're not just part of the digital advertising landscape— we're shaping its future. Representing the world's leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long‐lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels. If you're ambitious, forward‐thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

We are looking for a Customer Service Officer - L1 to support our Team in Madrid! You'll provide frontline human support for customers using a general card issuing and embedded finance solution, covering onboarding, day‐to‐day product support, chatbot‐to‐human hand‐offs and ownership of cases requiring escalation to specialist internal teams or external financial partners. Reporting to the Customer Service & Customer Success Team Lead.

What You'll Do Customer Support & Onboarding Provide high‐quality L1 support throughout onboarding and ongoing product usage Support enquiries relating to card usage, transactions, FX,



payments and general product functionality Act as the human support layer for conversations initiated through the chatbot and client dashboard Resolve enquiries at L1 wherever possible and identify cases requiring specialist support Maintain accurate records and identify recurring service issues Capture customer feedback and contribute to improving FAQs, chatbot content, onboarding materials and support processes Support service KPIs including response times, resolution times and customer satisfaction Customer Service, Operations or customer‐facing experience, ideally in payments, fintech, banking or e‐commerce Comfort with digital support tools, dashboards and chatbot‐assisted customer journeys Fluent English and German ; Baltic language, Slovakor Slovenian is a strong plus We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. We support each other, creating an environment of giving and receiving.

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📌 German-English - Customer Service Representative (Madrid)
🏢 Aleph
📍 Madrid