Job Overview APM Terminals We are looking for a Support Analyst that helps us to provide enterprise level assistance to our users. You will diagnose and troubleshoot software, hardware and firmware issues and user’s concerns related to our product. In this role, you will use Service Now, email and chat applications to give users quick answers to simple issues.

Talk users through a series of actions, either via Service Now, phone, email or chat, until the ticket is closed. Properly escalated unresolved issues to appropriate internal teams (technical or deployment teams) Background in Software and IT projects as Operations Support Knowledge of support procedures and handling global clients Fluent in English (B2) Passionate about IoT technology and software engineering Creation and execution of Support Procedures Understand the deployed projects in all the terminals where the solution has been deployed Technical Skills & Knowledge Networks Experience. Others like MTCTCE, MTCWE will be a plus IoT skills including sensors, LP Access technologies like Bluetooth, Network and Telecommunications background, and Automation knowledge Experience in LTE and Wireless Technologies, mainly based on Mikrotik devices Experience on Azure and Virtual Machines Industrial networks and Electronic circuits Industrial protocols and automation knowledge (Siemens, ABB, Yaskawa, CanBUS 2.0B, J1939, Scada, OPC-UA)



Knowledge of Service Now and its capabilities for incident and change management Business Intelligence tools like MicroStrategy, Power BI and Grafana Hands on knowledge of Programing languages like Java, Python, C++, C#, Node JS, PLC, RDBMS, MS SQL Server, HTML, WebServices (SOAP, API Rest), Spring framework, JPA Well-organized, timely, and persistent possessing empathy, personal tact, cultural understanding, and strong communication skills Excellent verbal and written communication skills in English and Spanish Strong collaboration and communication skills within distributed project teams Conflict management and Problem Tree method of performing root cause analysis We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. APM Terminals is an independent business unit within the Danish Maersk Group – a Integral Fortune 500 company with about 89,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and manufacturing industries - Join us to achieve even your most ambitious career goals! #

📌 Graduate Support Technician (Algeciras)
🏢 Apm Terminals
📍 Algeciras