Overview

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In this role you will lead and shape the DEX Delivery Operations within Zurich’s Technology Delivery Center for Spain, ensuring efficient, modern IT operations across DevOps, SRE, service management, and AI for Operations. You engage with global horizontals and product teams to align capacity, standards, and delivery. You will build a strong engineering community and drive value through performance metrics and continuous improvement.

This is a chance to influence how technology enables Zurich’s global business while developing a broad, multinational operations footprint.

Compensaciones / Beneficios

- adaptable working model
- opportunity to work abroad up to 25 days per year
- home office setup allowance and monthly home office allowance
- wide range of internal and external training (languages)
- health insurance and life insurance
- stock options and mortgage benefits

Responsabilidades

- Establish and evolve operational best practices across service management, SRE, DevOps, product operations, change and release, and AI for Operations
- Partner with DEX horizontals and product verticals to align capacity, priorities and standards in a complex matrix
- Own demand and supply planning across virtual PODs and maintain transparent cost signals
- Steer the lifecycle of operational practices, codifying, evolving or retiring standards




- Drive operational efficiency metrics (cost per ticket, MTTR, automation coverage, first-time-right, incident vocabulary)
- Build and lead the engineering community of practice across DevOps, SRE, Service Desk, DEX L2, AI4DEX and Product Operations
- Lead the DEX operations workforce in Spain covering engagement, development, retention and career pathways
- Lead AI4DEX as a shared service supporting all PODs across DEX

Requisitos principales

- 15+ years in large-scale enterprise IT, IT Operations or Digital Workplace, with leadership responsibility in a regulated industry
- Proven record of operating model transformation and leading shared-service or horizontal structures
- Strong credibility in SRE, DevOps, platform engineering, service management, ServiceNow, AI for Operations, and xugodme XLA/SLO measurement
- Ability to balance demand, capacity, cost, service performance and change while maintaining business continuity
- Influence and stakeholder management with a track record of adoption without formal authority
- Experience leading globally distributed teams and building professional communities
- Fluency in Spanish and business-level English; Engineering/Computer Science degree; MBA or executive education welcome
- Location: Barcelona; local and global remit

- influence and stakeholder management
- people leadership
- collaboration across cross-functional teams
- SRE, DevOps, platform engineering
- service management, ServiceNow
- AI for Operations (AI4DEX)

📌 Head of DEX Delivery Operation Delivery (Barcelona)
🏢 Jobrapido
📍 Barcelona