First, a little bit about what I like the most about working at Zurich Technology Delivery Center: the environment here is incredibly collaborative and innovative. You are reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich’s local and general business units.In essence, Zurich TDC is where technology meets the vast reach of a multinational company.

We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich’s strategic goals and enhance operational efficiency through innovative technology solutions.If you are considering a role with us, know that you will be joining a hub of technological excellence dedicated to driving Zurich’s success on a global scale.As Head of DEX Delivery Operations, you will establish, lead and continuously shape DEX Delivery Operations, the operational backbone of Digital Experience. This global horizontal brings together Service Desk L1, DEX L2, DevOps engineering, Product Operations, Change and Release, and the applied AI capability AI4DEX.

As the Head of DEX Delivery Operation Delivery you will have the opportunity to:Establish and evolve operational best practice across service management, SRE and DevOps, product operations, change and release, and AI for Operations,



creating standards that teams actively adopt.Partner with DEX horizontals and product verticals to align capacity, priorities and standards through influence in a complex matrix organisation.Own the demand and supply mechanism by consolidating demand, planning capacity and capabilities across virtual PODs, and maintaining transparent cost signals.Build and lead the engineering community of practice across DevOps, SRE, Service Desk, DEX L2, AI4DEX and Product Operations.Lead the DEX operations workforce in Spain covering engagement, development, career pathways, retention and representation with country leadership.Lead AI4DEX as a shared service ensuring that its applied AI capabilities support every POD across DEX.15+ years of experience in large-scale enterprise IT, IT Operations or Digital Workplace environments, ideally within a regulated industry, with substantial organisational leadership responsibility.Operating model transformation: a proven record of establishing shared operational practices across matrix organisations and leading major reorganisations or the creation of shared-service or horizontal structures.Modern operations expertise: strong credibility across SRE, DevOps, platform engineering, service management, ServiceNow, AI for Operations,



and XLA, SLI and SLO measurement approaches.Strategic delivery and governance: ability to balance demand, capacity, cost, service performance and change while maintaining business continuity.Influence and stakeholder management: a trusted-partner style and demonstrated success gaining adoption without relying on formal authority.Global and local perspective: ability to lead a global remit while carrying direct responsibility for a Spain-based workforce.fluent Spanish and business-level English. MBA or executive education is welcome but not required.To support your work-life balance, we have adopted a flexible working model.

- Over 300 euros to set up your home office and an additional monthly home office allowance.
- A wide range of internal and external training, including English, German and Spanish classes depending on your needs.
- Ticket restaurant and health insurance, with the flexibility to exchange them for other benefits.
- Collective life retirement plan.
- Apply by sending your CV in English.We attract and retain the best-qualified individuals available, regardless of race or ethnicity, religion, gender, sexual orientation, age or disability.Zurich Technology Delivery Center - Your Talent, Our StrengthYou are the heart & soul of Zurich! We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

📌 Head of DEX Delivery Operation Delivery (Barcelona)
🏢 Zurich Insurance Group
📍 Barcelona