Professional 2 (7)Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference.

For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a integral community of healthcare professionals and their patients.

Job DescriptionPrimary Function of Position: The Service & Subscription Contract Coordinator will perform a full spectrum of contracts administration tasks including billing and negotiation of service contract and subscription renewals. Ensure all customer needs and requirements are attended to for all service contract related business. Responsible for drafting, reviewing, and negotiating service contracts and digital subscription addendums and documentation associated with renewals and offerings.

Enter and maintain service contracts for released products in the Contract Database.

Process Service

Contract and subscription billings for customers, including obtaining and managing POs or other documents. Generate and distribute reports for the purpose of monitoring and measuring service contract status and revenue. Support the Tender team with data and insights related to Service Tenders.



Work with the IT team to support testing of new system implementations, bug fixes, and information system improvements.

Assist

Finance and Field Service on service contract collections.

Support Field

Service in the daily service contract activities. Knowledge of standard legal terms and conditionsExcellent written and verbal communication skillsFluency in Spanish, Portuguese and English required. Detail oriented, organized, and able to function in a fast-paced environmentProficient in MS OfficeProficient SAP skills and a general knowledge of its reporting functionsProactive and ability to work independentlyAbility to manage multiple projects simultaneouslyRequired Education and TrainingBA/BS preferred or equivalent experienceMinimum 4 years of related work experienceAdditional InformationIntuitive is an Equal Employment Opportunity Employer.

We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.Export Controls Disclaimer: In accordance with the U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee'sstart date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need.

📌 Helpdesk Service Support Co-ordinator (Madrid)
🏢 Smartrecruiters
📍 Madrid