Customer Service Representative (Hebrew)Adaptable

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Madrid, Spain
Full time
R-
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
At MiniMed, we value what makes you unique. Join a company that thinks differently to solve problems, advance innovation, and deliver meaningful solutions to people living with diabetes. A new position is now available to support the Customer Care Israel team.
The position is temp (18 months) and based in our Madrid office (hybrid model). Hebrew proficiency is required.
A Day at MiniMed
+ Provide daily support for MiniMed's order-to-delivery processes
+ Deliver professional support to the Center of Excellence and the field sales team




+ Contribute to the company's customer satisfaction goals
+ Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking ownership through to resolution
+ Manage incident resolution and reactive communication with customers and patients
+ Contribute to the improvement and standardization of internal and external processes, with the ability to participate in or lead projects
+ Be responsible for recording and documenting customer and patient details in internal systems
Skills We're Looking For
+ Previous ERP experience - SAP preferred - and CRM Salesforce
+ Strong communication skills
+ Structured working style, resilience, and customer orientation
+ Motivation for process improvement
+ Ability to inspire others toward shared goals
+ Positive and proactive attitude, flexibility
+ Hebrew - fluent (mandatory)
+ English - advanced level other language (Arabic, Port

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