Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for general enterprises worldwide. Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy.

We are looking for a IT Engineer based in Mexico to lead our internal technical operations and ensure our team functions without friction. You will be the first point of contact for all things tech— from onboarding new hires to managing access and maintaining our office infrastructure.

Technical

Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system. Identity & Access Management (IAM): Manage user lifecycles and permission changes across our corporate tools (Google Workspace, Slack, etc.).

Device

Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies.

Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office.

Experience: 0–2 years in IT support, helpdesk, or junior systems administration. Solid troubleshooting skills for both macOS and Windows.

Professional

English (B2+) and fluent/native Spanish. Ownership & Autonomy - Take full ownership of projects and ship fast. No excuses, no blame‐shifting — if something needs fixing, we own it and make it better.

This means stepping up, even when it's not "your job." If a ball is dropped,



we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don't wait for someone else to solve it — we lead with accountability and expect the same from those around us.

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Whether it's a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We're building something ambitious, and it's easier (and more fun) when we enjoy the ride together. exceptional performance is the passing grade.' We give ownership to those who earn it, and we all hold each other to a high standard.

It's how we build what others think is impossible. The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller. By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position.

Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer. In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data. If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through [email protected] submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.

📌 IT Configuration Engineer (Madrid)
🏢 Happyrobot
📍 Madrid