The IT Infrastructure Relationship Manager serves as the primary point of contact between assigned countries and Group IT Infrastructure. The role is responsible for ensuring effective communication, alignment, and coordination of Infrastructure services, demands, projects, and strategic initiatives. Acting as a trusted advisor to country IT and business stakeholders, the role provides visibility into service performance, project delivery, risks, and improvement opportunities while ensuring that country requirements are addressed by the appropriate Infrastructure teams.

This position requires a unique combination of strong stakeholder management skills and broad Infrastructure expertise.

Stakeholder

Management & Relationship OwnershipAct as the primary Infrastructure contact for assigned countries and establish trusted relationships with country IT and business stakeholders. Support the alignment and prioritization of country requirements with Group IT priorities. Ensure country stakeholders have clear visibility of Infrastructure services, initiatives, and project progress.

Coordinate regular service and project reviews with country stakeholders, service owners, and project managers. Provide a consolidated view of Infrastructure services, KPIs, service quality, operational risks, recurring issues, and improvement activities. Identify opportunities to improve service quality, standardization, automation, operational efficiency, and risk reduction.

Escalate unresolved service issues, technical risks, project blockers, and conflicting priorities when required. Demand & Project CoordinationCapture, structure, and prioritize country Infrastructure requirements. Translate business needs into clear and actionable input for service owners, architects, project managers, and technical teams.

Support the assessment of new Infrastructure demands, considering business impact, technical feasibility, security, compliance, supportability, and alignment with Group standards.



Maintain transparency across active and planned Infrastructure projects, including milestones, dependencies, risks, required decisions, and country responsibilities. Coordinate country dependencies, local resources, testing activities, organizational readiness, and key project decisions.

Support the transition of completed projects into operational services, including documentation, support processes, monitoring, and service ownership.

Experience &

Qualifications: Several years of experience in a senior IT Infrastructure, Infrastructure Service Management, Infrastructure Architecture, Technical Consulting, or IT Delivery role. Strong understanding of enterprise Infrastructure services, operational models, and technology dependencies. Basic understanding of Infrastructure budgeting, cost management, and service charging models. Strong written and verbal communication skills in English. Microsoft 365 and Workplace Service. Identity & Access Management. Strong stakeholder management and relationship-building skills. A central and highly visible role connecting country organizations with Group IT Infrastructure. Broad exposure to enterprise Infrastructure services and international transformation initiatives. The opportunity to influence service quality, stakeholder experience, governance, and strategic priorities. Close collaboration with country IT leaders, service owners, architects, project managers, and senior Infrastructure leadership. Hybrid working model with up to three days per week remote working (Monday and Wednesdays office).Private medical insurance with 50% of the premium covered by the company for employees and their children under 18 years old. Access to Corporate Benefits, including exclusive employee discounts and offers across a wide range of products and services such as travel, technology, retail, entertainment, wellness, sports memberships, and insurance. Meal vouchers (Ticket Restaurant)TransportDaycare vouchersA collaborative international environment with opportunities for professional growth and development.

📌 IT Infrastructure Relationship Manager (m/f/x) (Barcelona)
🏢 Synlab International
📍 Barcelona