OverviewiRESTORE is a fast-growing company dedicated to providing innovative solutions in the wellness and beauty space.Aunque la experiencia profesional y las cualificaciones son fundamental para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.Our mission is to restore confidence by providing safe and effective solutions for improving health and beauty.As we continue to scale, we are looking for a Customer Success Operations Manager who will play a key role in supporting our people operations and ensuring a seamless employee experience across the organization.Your RoleThe Customer Success Operations Manager is a strategic leader responsible for designing, scaling, and optimizing the end-to-end customer support operating model for a fast-growing health and beauty eCommerce brand.This role owns the strategy, systems, structure, and future state of Customer Support, ensuring operational stability, scalability, and a best-in-class customer experience across all channels (email, chat, phone, social,



and marketplaces).This role focuses on the “how, why, and what’s next” of Customer Support through AI, automation, analytics, and cross-functional alignment.The Customer Success Operations Manager does not manage daily frontline execution.Instead, they partner closely with the Customer Service Manager, who owns training, coaching, hiring, and platform administration.Minimum Qualifications8–12+ years of experience in Customer Support / Customer Experience leadership, preferably in eCommerce, health, beauty, or DTC brands.Proven experience scaling customer support operations in high-growth environments.Strong background in AI, automation, CX platforms, and operational analytics.Deep understanding of omnichannel support, quality management, and workforce planning.Highly strategic, systems-oriented, and data-driven mindset.Exceptional cross-functional communication and executive presence.Key Areas of Accounta

📌 Customer Success Operations Manager (Madrid)
🏢 iRESTORE
📍 Madrid