About SAMY

We weren't built to follow, we were built to lead.
SAMY is the integral powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.
We don't play it safe. We build what's next.
Instagram | TikTok | Culture page

Role Mission

We are looking for a Sprinklr Technical Success Manager to join our team and support the design, configuration and optimization of Sprinklr solutions across social listening, reporting and data workflows.

This is a dual technical and consultative role: someone who can understand business and client needs, translate them into effective Sprinklr solutions, and is comfortable getting hands‑on with the platform configuration.



Combines the client-facing and consultative mindset of a Technical Success Manager with the hands‑on capabilities of a Sprinklr Consultant / Platform Specialist.

Key responsibilities
- Configure and optimize social listening models, including taxonomies, queries, topics and classification rules.
- Design, build and optimize operational and executive dashboards and reports in Sprinklr.
- Configure workflows, alerts and escalation processes to support the management of insights and incidents.
- Ensure data governance and data quality, including tagging consistency, classification accuracy and taxonomy maintenance.
- Translate business and reporting requirements into scalable and technically robust Sprinklr configurations.
- Troubleshoot configuration and data-quality issues and continuously identify opportunities to improve the setup.
- Document listening models, queries, rules, dashboards, workfl

📌 Sprinklr Technical Success Manager (Madrid)
🏢 Samy
📍 Madrid