Operations Team leadZurich Insurance Group (Zurich) is a leading multi‐line insurer serving people and businesses in more than 200 countries and territories. Headquartered in Zurich, Switzerland, we focus on general insurance and life insurance, complemented by a strong global presence and a clear commitment to sustainability and innovation.

At Zurich Duoin

Barcelona, we bring Zurich's brand to life across the globe. As the in‐house brand experience agency for the Zurich Group, we combine strategic thinking, creativity and digital expertise to create engaging experiences that connect customers, employees and partners with our brand.

Joining Zurich

Duomeans working in exciting brand experience projects, within a dynamic, start‐up mindset company part of a very robust General insurance Group. As Operations team lead, you'll play a pivotal role at the very heart of our organization—partnering directly with our CEO to shape and execute Zurich's vision and strategy on a daily basis.

About The

RoleAs Operations Team lead you will help ensure the smooth, compliant and efficient running of our organization by supporting key processes across Procurement, HR, Finance, Operations and IT.You will be a central coordination point for contracts and vendors, internal staff administration, financial postings and controls, and IT‐related requests, working closely with internal stakeholders and external partners to keep activities on track, well‐documented and audit‐ready. What You'll DoProcurement &

• Contract ManagementPrepare draft Statements of Agreement (SA) for external suppliers and intercompany servicesCreate and/or raise external Work Orders (WO)



and ensure they are aligned with approved Sas and budgetsCoordinate the end‐to‐end signing process for Sas and Wos with the designated approversFile, store and share signed SAs and WOs in the agreed repositories, ensuring documents are easy to retrieveCoordinate and complete required assessments (GAN, AI, Security) for new suppliers, tools or servicesMonitor internal employee expense reports and send monthly reminders to ensure timely submissionsHR Administration &

• Employee SupportMonitor completion of mandatory training for internal staff, following up on overdue items and maintain employee data (e.g. joiners, leavers, contractual changes)Prepare and complete monthly payroll files in coordination with HR and payroll providersTrack holiday requests from internal staff and support the approval workflowCoordinate medical check ups for employees with the provider AVANTAAct as the main contact for Labour Risk Management with Avanta Prevention, ensuring actions and documentation are in placeAdminister key employee benefits (Saving Retirement templates, benefit platform allocations, health and life insurance updates)Finance Operations &

• Vendor ManagementCoordinate vendor invoicing,



payment requests and posting with the Finance Controller and RFC teamCompile new vendor documentation and request vendor creation from the RFC team, ensuring compliance with internal requirementsRequest mirroring vendor creations from the AP team in Spain where vendors already exist in other Spanish entitiesTrack PO‐related invoices in Coupa and follow up on open items, intercompany invoices and vendor payment queriesRequest vendor creation in SAP, ensuring all mandatory data and documents are completeShare monthly Amex expenses and Savings Retirement payment amounts for correct postingOperations &

• Internal ControlsCollect and share evidence for internal controls from both Group and Spain perspectives, ensuring completeness and timely submissionSupport internal and external audit queries related to your process areas, ensuring documentation is consistent and accessibleIT CoordinationAct as point of contact with the IT team from Servizurich for topics related licences, access and tools in your scopeCoordinate and follow up on new Copilot requests with the owning IT team, ensuring correct setup and communicationWhat You'll BringAround 5 years of professional experience in an operations, administration, procurement, HR or finance support roleFamiliarity with finance and procurement tools (e.g. SAP, Coupa, expense tools), experience with Power Apps or similar is a plusBasic understanding of HR processes (payroll data, benefits, mandatory training...)Fluent in English is mandatory, additional languages are a plusWhy ZurichAt Zurich, we like to think outside the box and challenge the status quo.

📌 Operations Support Team Lead (Barcelona)
🏢 Zurich Insurance
📍 Barcelona