What We Expect

We are seeking a

What We Expect

We are seeking a Product & Data Analyst (d/f/m) specializing in User Experience, who thrives on data, has strong statistical skills and a user-centric mindset. In this role, you will lead data capture and analysis of insights across service technician tools, internal platforms and customer-facing digital solutions. You will synthesize customer and user feedback from multiple sources to influence product priorities and roadmaps.

This role will be instrumental in defining KPIs, driving performance insights and embedding a culture of data-informed decision making across product teams.

Your Responsibilities in more detail

Product Analytics: Define KPIs and establish tracking and reporting mechanisms

Implementation of analytic tools across a range of digital products to track usage patterns using Clarity, Google Analytics or similar

Product Optimization: Analyze product usage behaviour to improve adoption, engagement and satisfaction

Dashboard Management: Develop dashboards to communicate key metrics

User Insights: Combine qualitative and quantitative research methods to understand product usage and identify opportunities to improve user experience

Experimental Design: Design and manage A/B tests and experiments

Analysis & Reporting: Provide statistical analysis and actionable insights

Data Storytelling: Translate complex data into clear recommendations

Build Product Expertise: Contribute to product strategy and discussions

Cross-Functional Collaboration: Experience working in agile teams and collaborating with cross-functional stakeholders. At ease working with designers, developers and product owners

Develop Partnerships: Support hypothesis creation and strategic decisions

Who we are looking for

We are looking for individuals who act with security, respect, and integrity in everything they do,



valuing teamwork as one TKE team. Professionals who are eager to learn, take ownership of their development, and contribute to the delivery of high-quality results, always focused on achieving and exceeding our customers' expectations.

Required Skills & Experience:

5+ years of proven experience in Product Analytics and data-driven decision making

Strong expertise in quantitative and qualitative UX Research methodologies

Advanced proficiency in SQL and data analysis

Hands-on experience with analytics platforms such as Microsoft Clarity, Hotjar, UXCam, Google Analytics, or similar

Experience designing, executing, and analyzing A/B tests and experiments

Strong statistical analysis and hypothesis validation skills

Experience building dashboards and performance reporting using tools such as Power BI, Tableau, Looker, or Metabase

Ability to analyze user behavior, adoption, engagement, and product performance metrics

Strong data storytelling and stakeholder communication skills

Experience working in Agile, cross-functional product teams

Familiarity with product management and product discovery frameworks

Fluent Business English

What we offer

Health and Safety –Highest standards and a wide range of health promotion and healthcare activities

Flexibility –We support, for example, through versátil yet regulated working hours and remote working options





Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation

Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally

Creative leeway –We offer an environment in which you can try out new solutions in a no-blame-culture

Sustainability –We act with responsibility and environmental awareness

Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

Who we are

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. TK Elevator (TKE) is a global leader in vertical transportation and urban mobility.

We provide engineering that keeps the world moving, including design, installation, and maintenance of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – including multi-brand modernization and service any place, any time. With TK Elevator's AI and digital solutions there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020.

The company achieved sales of €9.2 billion in fiscal year 2024/2025. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.

📌 Product & Data Analyst [User Experience] - Digital Business and Applications (d/f/m) (Madrid)
🏢 TK Elevator
📍 Madrid