Location: Madrid or ValenciaAsegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.Work model: On-site
Contract: Temporary, with potential for permanent employment
Schedule: 38.5 hours per week
Languages: German & English
About the roleJoin a customer service team supporting an established banking company, where you will help customers and non-customers with everyday banking enquiries, products, services, and telephone banking operations.
This is a customer-focused role with no sales focus mentioned: your main responsibility will be to provide clear, accurate and efficient assistance across phone, web and app channels.
What you'll do
-
- Handle incoming calls from banking customers and non-customers.
- Provide information about banking products, services and procedures.
- Resolve telephone banking enquiries and eligible banking operations according to established procedures.
- Assist users with navigation and enquiries related to the bank's website and mobile app.
- Understand the customer's request,



identify the appropriate solution and resolve it efficiently.
- Follow banking procedures and service guidelines while maintaining a high standard of customer care.

Working hoursChoose from several schedule options depending on your availability:
Morning shift:08:00–16:00,Monday–Sunday
Afternoon shift:15:00–22:00,Monday–Sunday
Late shift:From 20:00
Night shift:From 22:00
Weekend work is organised with days off during the week.
Salary & benefitsSalary follows the Spanish Contact Center collective agreement, with an additional language allowance:
Weekly hours:38.5 h/week
Gross annual base salary:€16,919.84
Language allowance:€129.27 gross/month
Additional payment:€1.92 gross/hour for Sundays worked.
Paid trainingYou will receive 25 days of paid training before starting the role.

-
- 09:00–15:00
- On-site in Madrid or Valencia
- Training is designed to prepare you for the banking service, p

📌 Teleoperator – Banking Customer Service with German (Valencia)
🏢 Boeva Tech
📍 Valencia