The Program Delivery Manager is a strategic leader responsible for overseeing end-to-end recruitment delivery across complex client portfolios. Based in Madrid, this role operates within a hybrid work model, requiring on-site presence three days per week and flexibility to visit client locations as needed. The position combines operational excellence, stakeholder engagement, and team leadership to ensure high-quality service, strong performance against SLAs and KPIs, and continuous improvement.

The manager leads recruitment teams, manages client relationships, and drives innovation in sourcing and delivery strategies, leveraging strong analytical capabilities and experience across the Spanish market in multiple industries. Success in this role is measured through the achievement of client-specific KPIs and SLAs, year-over-year account growth and profitability targets, and the delivery of positive Net Promoter Scores (NPS).Build and maintain strategic relationships with senior client stakeholders.

Lead Quarterly Business

Reviews and provide executive-level insights. Partner with internal teams and vendors to ensure seamless delivery.

Recruitment

DeliveryOversee full-cycle recruitment processes and ensure SLA/KPI compliance.

Align Talent Acquisition

Partners to client specializations and forecast resource needs. Partner with the Programme Delivery Director to align delivery performance with strategic objectives.

Operational

ExcellenceManage budgets and profitability targets across client programs. Analyze recruitment metrics and market intelligence to inform decisions. Track and report on operational metrics, including time-to-hire, cost-per-hire, candidate quality, and hiring manager satisfaction.

Analyse recruitment data to identify trends, risks, and opportunities for improvement. Collaborate with reporting and analytics teams to deliver accurate and timely performance dashboardsEnsure compliance with contract terms, audit standards, and operational policies.



Support bids and proposals with strategic input and delivery expertise.

Provide coaching, mentoring, and performance management. Foster a collaborative, high-performance culture and drive engagement. MUST)C1 English proficiency (MUST)Proven success in managing complex client relationships and recruitment programs.

Experience managing International teamsStrong knowledge of sourcing strategies, ATS platforms, and market dynamics.

Experience in budget management and operational forecasting.

Strategic Thinking: Aligns recruitment strategies with business objectives.

Leadership: Coaches teams, sets expectations, and drives performance. Seeks growth and applies insights to improve delivery. Nice to HavesExposure to vendor/supplier management and performance tracking.

Experience in recruitment marketing and employer branding. Participation in industry events and professional networks. Familiarity with HR policies, employment law, and compliance standards. What we offerAt Talent Solutions, part of ManpowerGroup, we empower people to unlock their potential at every stage of their career.

We connect candidates with opportunities at world-class organizations while providing access to learning, development, and coaching that support long‐term, meaningful work. Through our global reach and local expertise, we offer a collaborative and inclusive environment where people can grow, contribute, and build sustainable careers today and into the future. About usTalent Solutions combines our leading general offerings—RPO, TAPFIN-MSP, and Right Management—to provide end-to-end, data-driven solutions across the entire talent lifecycle.

From talent attraction and acquisition to upskilling, development, and retention, we deliver seamless services supported by best‐in‐class technology and extensive workforce insights, scalable across multiple countries. ManpowerGroup is an Equal Opportunity/Affirmative Action Employer (EO/AA) and welcomes applications from minorities, veterans, women, individuals with disabilities, and members of the LGBT+ community.

📌 Program Delivery Manager (Talent Acquisition) - Madrid, ES (Hybrid)
🏢 ManpowerGroup Talent Solutions
📍 Madrid