Spanish Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier integral talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking the best jobs in Bulgaria.
Job Overview
We are currently seeking a dynamic professional for our Spanish Speaking Customer Service Agent position in Bulgaria, based in the heart of Sofia. This role is a cornerstone of our client's success within the competitive Customer Support Services industry, offering a perfect blend of professional growth and a premium international lifestyle.
Key Responsibilities
- Deliver exceptional support to Spanish-speaking clients across multiple communication channels within the Customer Support Services sector.
- Resolve complex inquiries and technical challenges with precision, maintaining the high service standards expected at Mercier Consultancy Group.




- Cultivate positive relationships with international customers, ensuring high levels of satisfaction and brand loyalty.
- Collaborate with cross-functional teams to streamline workflows and improve overall service efficiency.
- Accurately document customer interactions and case resolutions in the company’s internal database.
- Stay updated on product developments and service policies to provide accurate and relevant assistance.
- Contribute to the continuous improvement of the support department through proactive feedback and innovation.

Requirements
- Native or fluent Spanish (spoken and written) is mandatory for this role.
- Professional proficiency in English to work within our international environment.
- Previous experience in the Customer Support Services industry or a fast-paced BPO environment is highly preferred.
- Strong problem-solving skills and the ability to multitask effectively.
- Valid EU passpo

📌 Spanish Speaking Customer Service Agent (España)
🏢 Mercier Consultancy Group
📍 España