Our partner is looking for a CX Operations Manager, Tooling based in Spain. As CX Operations Manager, you will own and improve the platforms that power customer support and success operations. You’ll work hands-on with tools such as Zendesk, Vitally, and the integrations connecting them across the broader technology stack. The role combines platform administration, workflow optimization, automation, and AI-enabled tooling. You’ll take ownership from initial scoping through implementation, testing, rollout, documentation, and ongoing platform reliability. Working closely with customer-facing, operations, product, engineering, and data teams, you’ll turn operational challenges into scalable solutions. This is a fully remote, asynchronous role offering significant autonomy within a globally distributed environment. Accountabilities - Administer and maintain Zendesk, Vitally, and related customer experience platforms, including configuration, access management, and day-to-day operational health. - Design and maintain triggers, automations, workflows,



and data flows that reduce manual work and improve operational efficiency. - Identify automation opportunities through operational data, workflow friction, and feedback from frontline teams, focusing on practical improvements with measurable impact. - Support AI-enabled CX workflows such as agent assistance, routing and triage tools, and automated intake processes, including configuration, testing, documentation, and iteration. - Apply appropriate change management practices by testing changes before production, communicating their impact, and documenting configurations, ownership, and intent. - Use platform metrics and operational data to prioritize improvements and measure outcomes. - Work with enablement teams on training and adoption when tooling changes affect frontline users. - Collaborate with product, engineering, and data teams when technical challenges extend beyond platform configuration. Hands-on experience admi

📌 Operations Manager (España)
🏢 Jobgether
📍 España