This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager, Tooling based in Spain.

As CX Operations Manager, you will own and improve the platforms that power customer support and success operations.
You’ll work hands-on with tools such as Zendesk, Vitally, and the integrations connecting them across the broader technology stack.
The role combines platform administration, workflow optimization, automation, and AI-enabled tooling.
You’ll take ownership from initial scoping through implementation, testing, rollout, documentation, and ongoing platform reliability.
Working closely with customer-facing, operations, product, engineering, and data teams, you’ll turn operational challenges into scalable solutions.
Your work will help reduce manual effort, improve workflows, and give teams reliable tools they can depend on every day.
This is a fully remote, asynchronous role offering significant autonomy within a globally distributed environment.

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Accountabilities





• Administer and maintain Zendesk, Vitally, and related customer experience platforms, including configuration, access management, and day-to-day operational health.

• Own the intake, prioritization, triage, and delivery of platform requests from internal customer support and success teams.

• Design and maintain triggers, automations, workflows, and data flows that reduce manual work and improve operational efficiency.

• Build and maintain integrations across the CX technology stack using APIs, webhooks, low-code tools, and platform-native capabilities.

• Identify automation opportunities through operational data, workflow friction, and feedback from frontline teams, focusing on practical improvements with measurable impact.

• Support AI-enabled CX workflows such as agent assistance, routing and triage tools, and automated intake processes, including configuration, testing, documentation, and iteration.

• Apply

📌 CX Operations Manager, Tooling (España)
🏢 Jobgether
📍 España