Spanish Speaking Player Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier integral talent with industry-leading corporations. As experts in the European recruitment market, we specialize in identifying exceptional candidates for the most prestigious jobs in Bulgaria and beyond.
Job Overview
We are seeking a passionate gaming enthusiast to join a world-class team as a Spanish Speaking Player Support Specialist position in Bulgaria. This is an exclusive opportunity to launch your career in the vibrant Gaming & Esports industry, where you will provide world-class assistance to players across the globe.
Key Responsibilities
• Deliver professional and empathetic support to players via chat, email, and ticketing systems within the Gaming & Esports ecosystem.
• Troubleshoot technical inquiries, account issues, and in-game transaction queries to ensure a seamless user experience.
• Maintain comprehensive knowledge of current game titles, mechanics,



and community trends to better assist our Spanish-speaking player base.
• Escalate complex technical bugs and game-breaking issues to the development and engineering teams in accordance with internal protocols.
• Uphold the highest standards of service quality and response times as required for high-stakes Gaming & Esports environments.
• Contribute to the continuous improvement of support documentation and FAQ resources for the Spanish-speaking community.
• Foster a positive and inclusive environment while acting as a brand ambassador for our gaming partners.

• Native or fluent Spanish (spoken and written) is mandatory for this role.
• Excellent command of the English language to communicate within our diverse, multinational office.
• Genuine passion for Gaming & Esports and familiarity with modern gaming platforms and culture.
• Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
• Proven c

📌 Spanish Speaking Player Support Specialist (Valencia)
🏢 Mercier Consultancy Group
📍 Valencia