Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Radisson Hotel

Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. If you come with a background in hotel operations like Front Office and/or F&B;, this may be for you.

We offer an agile, professional, efficient, and process orientated support function to the Radisson community in areas such as Front Office, Meetings & Events, Point of Sale and Loyalty. All our activities are based on industry standard best practices (ITIL, ISTQB, PMP) and require constant contact with technical support teams, both RHG's and external vendors. Ensure the quality and efficiency of testing processes within the organization.

Develop detailed test cases Execute test scenarios. Report test results to stakeholders, ensuring transparency and accountability. Develop detailed test plans and test cases based on the analysis of feature requirements and a deep understanding of an application's behaviour to verify the functionality, usability, performance, and reliability of an application's behaviour and ensuring all critical business functions are covered.

Collaborate with IT teams to understand the scope and requirements of each test case. Ensure test cases are comprehensive, including preconditions, steps, and expected results. Define test data required for each test scenario and test case, ensuring it aligns with the business processes.

Execute test scenarios and test cases on planned execution dates as defined in the test schedule. Handle anomalies or defects during test execution,



prioritizing investigation and resolution based on predefined classifications with IT teams. Maintain documentation for each test scenario and test case, including any anomalies or defects encountered.

Report test results and metrics to stakeholders, ensuring transparency and accountability as part of a Quality Management Review (QMR) program Write, execute and review all documentation related to the Quality system and keep it updated. Contribute to continuous improvement initiatives and risk assessments within QA. Fluency in English is a must Bachelor's Degree in International Hotel Management, Hospitality Management or related field ~ A recognized ITIL and/or ISTQB certification at Foundation level or above is highly desirable ~ SAP Certifications are highly desirable ~+5 years' experience in test automation, including developing detailed test scripts.

Hospitality experience (Front Desk, M&E;, Night Audit), hands-on knowledge of end-to-end Hospitality business processes SAP TMSforHotels Background in other SAP functional modules (FI, CO, MM...) Experience in Helpdesk functions such as call center, helpdesk Experience using IT Support tools such as Service Now, Atlassian/Jira and Confluence, Tosca Comfortable presenting results to stakeholders and guiding UAT. Strong debugging skills for test failures in SAP environments.

Night Shift Requirement The role includes a requirement to work one night shift per month on Monday morning, scheduled between 01:00am and 06:30am. Hours worked during this night shift will be compensated with a 25% increase on the applicable hourly rate for those hours until 6:00am. This night shift will be on rotating schedule with your colleagues.

Enjoy

Integral & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

📌 Quality and Training Technician (Madrid)
🏢 Radisson Hotel Group
📍 Madrid