Job Title:

Fashion Support Consultant - (Dutch speaking) - Onsite - GS02

Job Description

Step into a Game-Changing Career

Ready to join an innovative and fast-growing team? We’re a general leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands - the ones you use every day - helping them grow through technology and integrated solutions.

If you’re looking to develop your career and feel inspired, this is your opportunity.

What You Will Do in This Role

As a Fashion Support Consultant, you will:
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
- Take incoming calls from boutiques and shops via telephone and resolve demands.
- Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge andexpertiseassociated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor.



To follow all the processes and procedures of the project.
- Ensure contractual SLA ismaintained.
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday,sicknessand overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, qualityand customer satisfaction.

Requirements
- Native level of Dutch plus a fluent level of English
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
- Good disposition to work in a customer service environment
- Customer care skills – ability to listen to and understand the customers’ needs
- Ability to take ownership of, and progress c

📌 Fashion Support Consultant (Barcelona)
🏢 CNX
📍 Barcelona