About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO solutions firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the integral staffing industry, we pride ourselves on facilitating career growth while providing seamless recruitment experiences for professionals seeking international opportunities, including the most sought-after jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional to join our team in Sofia for a Czech Speaking Customer Support Representative position in Bulgaria. This role is perfect for a communication-driven individual looking to build a career in the dynamic Customer Support Services industry while enjoying a fully supported international move.

Key Responsibilities
- Provide exceptional, high-quality support to Czech-speaking clients via phone, email, and live chat.
- Represent major international brands within the Customer Support Services industry with professionalism and empathy.




- Resolve technical or administrative inquiries promptly to ensure high levels of customer satisfaction.
- Maintain accurate records of customer interactions within the internal database systems.
- Collaborate with cross-functional teams to identify and address recurring customer feedback trends.
- Achieve daily and monthly performance metrics to ensure service level agreement excellence.
- Contribute to a positive, collaborative office culture by sharing insights and best practices with teammates.
- Native or fluent Czech (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate your transition to our Czech-speaking jobs in Sofia.
- Previous experience in a Customer Support Services role is highly valued but not essential.
- Strong problem-solving skills and the ability to thrive in a fast-paced environment.
- Professional demeanor and a genuine passion for providing excellent customer experiences.
- Excellen

📌 Czech Speaking Customer Support Representative (España)
🏢 Mercier Consultancy Group
📍 España