About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the general gaming and esports sectors, ensuring our candidates find the perfect professional match.
Job Overview
We are currently seeking a passionate individual for a Spanish Speaking Player Support Specialist position in Bulgaria to join a world-renowned gaming powerhouse. This is a unique opportunity to elevate the player experience and immerse yourself in the fast-paced, innovative world of competitive esports and gaming.
Key Responsibilities
- Act as the primary point of contact for Spanish-speaking players, resolving technical queries and account-related issues.
- Maintain high levels of customer satisfaction by providing expert guidance on game mechanics, billing, and troubleshooting.
- Monitor and engage with the gaming community to ensure a positive and inclusive environment for all users.




- Collaborate with international teams to elevate complex technical bugs or game-breaking issues within the gaming ecosystem.
- Document player feedback to assist developers in refining game features and improving the overall esports user journey.
- Stay updated on the latest trends in the gaming industry to provide accurate and relevant support to our player base.
- Contribute to a high-performance culture by meeting key performance indicators (KPIs) and service level agreements (SLAs).
- Native or fluent Spanish (spoken and written) skills are mandatory for this position.
- Valid EU passport (mandatory) to ensure seamless relocation to our offices.
- A genuine passion for gaming and the esports industry, with a deep understanding of current titles and platforms.
- Excellent communication skills, with a professional and empathetic approach to problem-solving.
- Previous experience in a customer service or play

📌 Spanish Speaking Player Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España