Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.

Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Ability to communicate and work across different cultures and social groups.

Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to work hard and put in longer hours when it is necessary. Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.

Entry level knowledge on management agent concepts,



redundancy concepts and remote console architecture within supported technical domain. Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting.

Entry level experience providing remote support in Networking technologies. Entry level experience in relevant technology. About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D; to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. Join our growing integral team and accelerate your career with us.

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