Experteer Overview

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As Enterprise Program Manager you drive the end-to-end delivery of BI and product onboarding for Lighthouse’s largest global clients, coordinating cross-functional work across regions. You align programs with client objectives, manage governance and risk, and propel customer satisfaction and growth. You act as the bridge between clients and Product/Engineering, translating needs into delivery plans. This role sits in a collaborative Customer Growth team, shaping how top hotel groups realize value from Lighthouse AI at scale.

Compensaciones / Beneficios
• Lead end-to-end implementation of Lighthouse solutions including BI dashboards for large general clients
• Organize and manage all projects within enterprise accounts to ensure on-time delivery and objective achievement
• Establish program governance and guide stakeholder expectations from properties to C-level executives




• Create and maintain project documentation with timelines, activities, and risks using task management tools
• Bridge clients with Product and Engineering to capture requirements and manage delivery timelines
• Drive customer satisfaction, retention, and growth through robust project plans and regular status calls
• Represent EMEA customers to provide actionable feedback to internal teams

Responsabilidades
• Proven experience in a program or project management role
• Strong hospitality industry knowledge and understanding of hotel management structures, chain operations, and OTA environment
• Demonstrated ability to manage multiple complex projects concurrently
• Excellent business acumen and interpersonal skills with experience engaging with C-level executives
• Tech-savvy with ability to understand xghoner data solutions and communicate with both technical and non-technical audiences
• Autonomous work style across time zones, collaboratin

📌 Enterprise Program Manager (Palma)
🏢 Lighthouse Intelligence
📍 Palma