Full‐time, on‐site position located in Madrid, MD, ES offers great opportunities for career growth. Sprinklr is the definitive, AI‐native platform for Unified Customer Experience Management (Unified‐CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer‐facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real‐time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionAs a Customer Success Manager you will be a trusted advisor responsible for driving adoption, value realization,



and long‐term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite. Social Publishing, Listening, Paid Ads, Marketing Analytics.
Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
Adoption & Value RealizationOwn the end‐to‐end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion.
Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.
Program LeadershipCoordinate cross‐functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.
Customer EmpowermentDeliver stakeholder‐specific enablement—executive workshops, advanced user trainings, feature adoption campaigns

📌 Senior Customer Success Manager (Madrid)
🏢 Sprinklr
📍 Madrid