Russian Speaking Player Support Specialist for Gaming Account
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading organizations across Europe. We specialize in high-impact recruitment and BPO solutions, ensuring our partners achieve operational excellence while offering candidates unparalleled career growth opportunities.
Job Overview
We are currently searching for a passionate professional to join a top-tier client for a Russian Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is a perfect match for individuals seeking to elevate their career in the dynamic Gaming & Esports industry while enjoying a fully supported relocation experience.
Key Responsibilities
- Provide high-quality technical and gameplay assistance to users in the Gaming & Esports sector.
- Manage player inquiries via live chat, email, and ticketing systems with a focus on high resolution rates.
- Maintain deep knowledge of game mechanics, platform updates,



and account security protocols to assist players effectively.
- Escalate critical gameplay issues and server-side bugs to the relevant development teams.
- Ensure all interactions reflect the premium brand identity of the gaming titles represented.
- Monitor community sentiment and report recurring player feedback to stakeholders within the organization.
- Contribute to the continuous improvement of the support knowledge base for Russian-speaking users.
- Native or fluent Russian (spoken and written).
- Valid EU passport (mandatory).
- Proven passion for the Gaming & Esports industry with an understanding of current gaming trends.
- Strong communication skills and a customer-centric mindset suitable for high-pressure support environments.
- Ability to relocate to Sofia for this on-site Russian Speaking Player Support Specialist for Gaming Account position in Bulgaria.
- Tech-savvy individual with proficie

📌 Russian Speaking Player Support Agent for Gaming (España)
🏢 Mercier Consultancy Group
📍 España