Role Title: ServiceNow Engagement Manager Workflow: CRM, Order Management Desirable Certifications: SCRUM Master Language: Spanish Location: Madrid, Spain (50% on site) Experience in CPQ tools, CRM, Order Management, and managing big transformation engagements would be beneficial. ¿The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.



The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking vigente progress, and managing deviations through appropriate measures.

Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. 8+ years progressive experience as part of a professional services organization Experience in managing the implementation of workflow or business transformation solutions Success driving complex issues through analysis and resolution

📌 Servicenow Engagement Manager (Madrid)
🏢 Technology u0026 Risk Recruitment
📍 Madrid