This job is with HPE Spain, an inclusive employer and a member of myGwork – the largest integral platform for the LGBTQ+ business community.

Managed Services Manager Spain

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Hewlett Packard

Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

The Managed Services

Manager is a pivotal role responsible for customer relationship management, ensuring the seamless delivery of services outlined in the Statement of Work (SOW). This role adds substantial value to the customer by acting as an IT management partner, integrating seamlessly into the customer's IT management structure. The manager collaborates with the customer's IT service management team, applying ITIL/ITSM best practices, and ensures that the HPE service delivery team is fully aligned with the customer's critical IT services and business objectives.

Responsible for the overall delivery of the Service solution. Serves as the customer's single point of contact for all service-related issues, acting as the customer's advocate within HPE.

Service Coordination: Coordinates and manages the Action Plan for service activities, event management, process flows, and administration. Provides regular and timely status updates to the customer related to outages, critical events, support activities, milestones,



and decisions supporting their IT environment.

Resource and Business Management: Collaborates with internal HPE organizations to ensure customer satisfaction with HPE-delivered support and services.

Escalation Management: Service Compliance: Ensures that the supported service is delivered in conformance with the SOW and managed within the scope of services. Coordinates with internal HPE organizations on service procedures.

Service Review: Conducts the Quarterly Service Review with the customer or defined review times. Performs statistical analysis and trending in conjunction with proactive services and Quarterly or Weekly Service Review. 8 years of experience in Account Management. ~ Basic knowledge of technologies such as Networking, Synergy, HP-UX, UNIX, LINUX, Storage, Storage Networks, Microsoft Exchange, or Microsoft Windows. ~ Expert level skills with Microsoft Office applications (Excel, Outlook, etc.). ~ Demonstrated ability to communicate effectively with customers at both technical and management levels. ~ Customer-centric account management focus is required. ~ Program Management and high organizational skills are essential. ~ ITIL and PMP certifications are desired.



We look forward to welcoming a dedicated professional to our team who shares our commitment to excellence in service delivery and customer satisfaction.

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development Services Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money.

We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

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