This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Technical Business Analyst in the Customer Engagement / Contact Center Technology department at Allianz, you will play a key role in analyzing business needs and translating them into actionable technical requirements. This role is ideal for someone with strong analytical skills, curiosity, and a passion for understanding how systems work, driving improvements with data and logic, and bridging the gap between business and technology teams.

Althought this is NOT a Solution Architect role, this is an opportunity to work in a dynamic, collaborative, and innovative environment, driving improvements in cutting-edge contact center technologies while contributing to Allianz's global customer engagement strategy. Partner with business stakeholders to analyze needs and translate them into actionable technical requirements. WFM, IVR, ACD, CCaaS, CRM integrations).

Perform data analysis, system behavior investigation, and troubleshooting across multiple platforms. Participate in vendor discussions, testing cycles, and implementation planning. Identify opportunities to streamline processes, improve quality, and reduce operational complexity.

Support compliance and risk-related documentation (e.g., Act as a connector between business, operations, and technology teams. WFM, routing, IVR, telephony, cloud CCaaS, or similar). ~ Ability to translate business needs into clear technical requirements and user stories. ~ Hands-on experience with data analysis, system behavior analysis, or APIs/integrations. ~ Experience working in agile teams. ~ Experience with platforms such as Verint, Genesys, AWS, or Azure. Basic understanding of scripting, SQL, or data workflows.

Experience in compliance-heavy environments (e.g.,



We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Versátil working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. When we do work with recruitment agencies, that engagement is formalized by a contract.

Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz. 91937 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

📌 Technical Business Analyst, hibrido (Barcelona)
🏢 Allianz Commercial
📍 Barcelona