We're looking for a Customer Success Manager to join our Business team. You'll own the relationship with our B2B healthcare clients hospitals, insurers, pharma companies and public administrations making sure they get real value from Mediktor, adopt the solution across their workflows, and grow with us. Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.

You'll be the voice of the customer inside Mediktor translating clinical, technical and commercial needs into solutions together with our medical, product and technical teams and the voice of Mediktor with the customer, turning usage data into insights, renewals and new opportunities. Drive adoption among our B2B healthcare clients (hospitals, insurers, pharma companies, public administrations) based on their use case and technical needs Own the customer relationship: regular check-ins, feedback collection and analysis of satisfaction, NPS and usage trends to identify areas for improvement Create and present proposals for new projects, cross-selling and up-selling,



and negotiate renewals with Mediktor clients Work with internal teams to launch expansion programmes for existing customers new features, functionalities and services Hit the targets on service activation, tool usage and NPS for your assigned portfolio Create and maintain customer success metrics and KPIs, turning data into insights for both the business and the client 3+ years of experience as a Customer Success / Customer Experience Manager in a SaaS product or B2B software company ~ Ability to analyse and interpret data and convert it into insights for both the business and the client ~ Fluent in English and Spanish, with the autonomy to work independently and across cross-functional teams. French is a plus!

Additional languages beyond English and Spanish Experience with CRM and customer success tooling (HubSpot, BI dashboards) Familiarity with healthcare workflows and standards (HIS, EHR, triage, contact centres) Versátil hours and hybrid model of work (3 on-site, 2 days at home) Parking discounts around the office Health insurance package

📌 Technology and Innovation Specialist (Cataluña)
🏢 Mediktor
📍 Cataluña