Enthusiastic frontline leader who coaches a team of Customer Success Executives to safeguard renewals, boost retention, and drive expansion. You partner with Finance, Sales, Product, and leadership to align forecasts with reality and convert value delivered into growth. You will guide teams through evidence-based planning, risk mitigation, and executive-level reviews. This role combines coaching, data-driven insight, and cross-functional influence to scale customer outcomes and renewal performance.
Inspect forecast accuracy and account risk, reconciling data with Finance
Review and approve customer success plans detailing strategy, value opportunities, and risks
Drive at-risk account resolution through cross-functional collaboration with Sales, Product, and Support
Escalate renewal barriers and forecast risks to senior leadership with clear communication
Set and monitor retention, forecasting, and expansion KPIs, providing ongoing coaching
Proven experience as a people manager in customer success, strategic account management, or renewal management in enterprise environments
Proficiency with customer success frameworks (e.g., Comfort with fast-paced, integral environments and managing diverse teams across regions

📌 Manager Customer Success (Barcelona)
🏢 Jobrapido
📍 Barcelona