Overview
As Principal Product Manager for HTS Assist, you own the customer-facing agent experience end-to-end, shaping conversations, interfaces, and partner-facing embeddings. You drive end-to-end design decisions in a lean setup, collaborating with partner teams and our in-house designers. You will lead roadmap, discovery with enterprise partners, and hands-on design and prototyping to test flows. Your work directly impacts millions of travelers through a scalable, trusted AI-assisted travel experience.
Compensaciones / Incentivos
remote-friendly, hybrid options
private medical and dental coverage
private life and accident coverage
generous parental leave
on-demand FlexDesk coworking
unlimited PTO
Responsabilidades
Own the roadmap for the customer-facing conversational agent across chat and voice, including intent coverage, conversation design, and embedded interfaces
Engage enterprise partners from discovery to launch, translating partner asks into product choices for a single product serving multiple partners




Collaborate with Partner Solutions on implementation and onboarding
Lead design daily in Figma, producing flows and wireframes and partnering on high-fidelity and production assets
Build prototypes with AI coding tools to test conversation flows and interfaces
Define and defend quality bars for resolution rate, containment, escalation correctness, and conversation quality
Specify agent behavior in detail (resolution, tone, escalation policy, guardrails, edge cases) and iterate from production data
Stay close to GTM, Partner Solutions, and Success teams to feed field learnings into the roadmap
Requisitos principales
~8+ years of product management experience with principal or lead ownership of a customer-facing product
~ Design fluency with ability to manipulate design files and create flows/mocks solo in Figma
~ Ability to write code to create working prototypes using AI tools
~ Hands-on front-end experience shipping web front ends and credible with enginee

📌 Product Manager (Barcelona)
🏢 Jobrapido
📍 Barcelona