Overview
In this Account Manager role, you will manage a portfolio of SMB customers in the UK and Ireland, driving satisfaction and growth within existing accounts. You’ll deepen customer engagement, understand clients’ businesses, and maximise Perk usage through upselling and cross-selling. Your work will be data-informed, with regular reviews and stakeholder updates to senior leadership. You’ll collaborate with internal teams to ensure smooth product integrations and deliver lasting value in a fast-growing environment.
Compensaciones / Beneficios
Competitive compensation including equity
Generous vacation days
Private healthcare
Onsite gym and fitness app subsidy
Versátil compensation plan
TravelPerk events and hub visits
Responsabilidades
Own and nurture a portfolio of SMB customers, engaging with primary contacts and decision-makers
Develop deep customer understanding to maximise Perk usage
Identify growth opportunities and expand the account portfolio
Use data analytics to provide business reviews and stakeholder presentations




Become the resident expert on Perk products to meet quarterly targets for up-selling and cross-selling
Build strong client relationships to shape travel programs
Detect common problems and design timely, durable solutions
Coordinate with internal teams to ensure smooth product integrations during roll-outs
Prioritise time to maximise impact in key business areas
Requisitos principales
~1-2 years of account management or customer success experience
~ Background in SaaS or travel-tech preferred
~ Outstanding presentation and communication skills
~ Strong prioritisation and time management abilities
~ Result-oriented mindset with customer satisfaction as a priority
~ Ability to analyse and translate data for clients

Empathetic and client-focused problem solving
Honest, trustworthy team player
Focused and determined with high attention to impact
Data analysis and reporting for clients
Stakeholder management and executive-level presentations

📌 Remote Account Director/Client Services (Barcelona)
🏢 Jobrapido
📍 Barcelona