you will:
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand and comply with administrative duties

Your Qualifications
- Are proficient or bilingual in Finnish with an advanced level of English or Spanish
- Have customer care skills – ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to elevate call to resolution




- Have excellent communication skills and adaptability
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

What's In It For You
- Full-time 39 hours/week permanent contract: rotative schedule Monday - Sunday, between 08:00 - 19:00
- Salary 21.000 euros gross/year + up to 3.000 euros gross/year in bonus
- Central location in Benalmadena
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes

📌 Finnish speaking Customer Service Representative (Benalmádena)
🏢 The lemon Consulting
📍 Benalmádena