Job title: Customer Experience Specialist (CES) Transplant Location: Madrid Territory: Madrid – Levante
About the job
At Sanofi, we are driven by one purpose – we chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We are an innovative integral healthcare company with a focus on immunology that extends to innovation in transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. We pursue progress to make a real impact on millions of patients around the world. Our vision is to become leaders in the Transplant therapeutic area by collaborating with key partners to shape new SOC practices across the transplant continuum of care with innovative, clinically differentiated portfolio opportunities that offer organ preservation and extended life–years to patients with improved quality of life (QoL).



In this sense, we are investing in science to develop a pipeline of assets targeting new and important disease pathways across the transplant therapeutic area.
Your main responsibilities will include:
- During pre-launch: Identify key Stakeholders in each of the Transplant Centers, not only hematologists but other Specialties involved in cGvHD management, within scope and develop an appropriate engagement plan aligned to their and our needs. Conduct in-depth segmentation and profiling of Hematologists as well as other Specialties involved in cGvHD to adapt visits and messages. Collect continuous insights and competitive intelligence data from the field and share it with Sales, Marketing, Customer Engagement & Medical Teams to analyze market trends, evaluation of healthcare practice and competitor activities to adjust strategies as needed. Develop customer-focused plans aligned to the Brand Str

📌 Customer Experience Specialist (Madrid)
🏢 Sanofi
📍 Madrid