Europe Express, part of Travelopia, is looking for a passionate Trip Concierge to deliver exceptional, tailor‑made travel experiences for our guests. In this customer‑focused role, you’ll coordinate every detail of a journey, from accommodation and rail travel to sightseeing, dining experiences, and activities, while providing personalized support before, during, and after travel. If you thrive in a fast‑paced environment, enjoy building relationships, and love creating memorable travel experiences, we’d love to hear from you.
What we’ll offer:
- Competitive base salary: Euro 26,000 – 29,000 per annum /Local Bonus Scheme
- Comprehensive health benefits
- Retirement savings plan with company contributions
- Generous paid time off allowance and birthday day off
- Versátil hybrid working schedules
- Parental leave and family-supportive policies
- Charity or volunteering time off
- Group-wide travel discounts

What You’ll Do:
- Coordinate and confirm all elements of the guest itinerary (accommodation, transport, rail, excursions, dining experiences, and unique activities)



with suppliers.
- Anticipate client needs and go the extra mile to curate seamless, memorable journeys that help you impress the guests and exceed their expectations.
- Ensure all bookings are accurate — aiming for 99% accuracy and error‑free documentation completed in a timely manner and fully aligned with the guest’s preferences and expectations.
- Communicate with guests prior to travel to answer questions, confirm details, and gather preferences.
- Respond to special requests such as restaurant reservations, in‑destination recommendations, and other personalized services.
- Provide frontline support to guests during their trip, resolving issues efficiently and professionally.
- Collaborate with internal teams (Product, Sales, and Operations) to ensure a cohesive and consistent guest experience.
- Use guest feedback and insights to suggest experience enhancements or process improvements.
- Post‑trip

📌 Trip Concierge (Barcelona)
🏢 Europe Express
📍 Barcelona