We’re Hiring: Retention Manager | iGaming / Fintech
We’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long‑term client relationships. If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you.
What you’ll do:
- Manage and develop relationships with existing merchants
- Monitor merchant activity, transaction volumes, revenue, and payment performance
- Identify churn risks and build retention plans for at‑risk accounts
- Reactivate inactive or declining merchants
- Identify upsell and cross‑sell opportunities
- Help merchants increase volumes and expand their use of our payment solutions
- Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations
- Handle merchant escalations and drive issues through to resolution
- Track portfolio performance and report on retention, churn, reactivation, and growth

What we’re looking for:




- 2+ years in Retention, Account Management, Customer Success, Sales, or Business Development
- Experience in iGaming, fintech, PSPs, acquiring, payment processing, high‑risk payments, or related industries
- Strong commercial mindset and confidence working with numbers
- Good understanding of transaction volumes, conversion/approval rates, and payment performance
- Strong negotiation and relationship management skills
- Proactive approach: you don’t wait for a merchant to tell you they’re leaving
- Professional English
- Strong Excel / Google Sheets and CRM skills

Your key KPIs will include:
- Merchant retention
- Revenue retention
- Churn reduction
- TPV/turnover growth
- Reactivation
- Upsell & cross‑sell
- Portfolio revenue growth

We’re looking for someone who can combine strong merchant relationships with data and commercial thinking . You’ll have real ownership of your portfolio and a clear goal:

📌 Retention Manager (Santa Cruz de Tenerife)
🏢 BigIdea FinTech Group
📍 Santa Cruz de Tenerife