Descripción de la empresa We're an ambitious, forward-thinking general business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Sustainability is at the core of our offering.
With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. As a Desk-Based Account Manager, you will be responsible for managing and growing a portfolio of B2B customers using our Telematics products, including GPS Tracking, Asset Tracking, Vision Solutions, and IoT features.
You'll focus on nurturing long-term relationships, improving retention, and identifying growth opportunities within your accounts through exceptional service and trusted consultation.
Your role is to be the primary point of contact for your customers, ensuring their satisfaction, supporting product usage, and maximizing the value they gain from our solutions. Build strong, trust-based relationships through regular check-ins and performance reviews.
Support customers in maximizing the use of their Telematics solutions.
Monitor account health using CRM and reporting tools to proactively prevent churn. Work closely with the sales and marketing teams to introduce new features and services. Maintain accurate and up-to-date customer information and interactions within Salesforce CRM.
Use reporting tools and dashboards to track account performance, renewal dates, and usage trends. Collaborate with Technical Support, Operations, and Finance to ensure seamless customer service. Share customer insights to help shape future product development and service offerings.
Engage in regular training and development to stay current on our evolving product suite. 2+ years' experience in B2B account management or customer success roles. ~ Strong relationship management and problem-solving skills. ~ Experience with CRM systems (preferably Salesforce) and Microsoft Office suite. ~ Proactive, customer-first mindset with attention to detail and commercial awareness. ~ A fast-growing organisation that defines itself as being agile and innovative Retail Discounts Health and Wellbeing support services If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.