LocationMadrid, SpainJob IDR0138027Date Posted2026-09-24Company NameHITACHI ENERGY SPAIN, S.A.U.Profession (Job Category)Human ResourcesJob ScheduleFull timeRemoteNoThe OpportunityHitachi Energy is seeking a Global Customer Experience Training Specialist to join the Transformers Business Unit and help shape the future of energy through world‐class learning and development. In this role, you willSupport the development and execution of a global training strategy. Design and enhance impactful learning programs.

Collaborate with stakeholders and subject matter experts to deliver high-quality learning experiences. Contribute to strategic initiatives and work with innovative technologies. Expand your expertise in a dynamic, collaborative, and global environment.

How You'll Make an ImpactSupport the development and execution of a general Customer Experience training strategy that contributes to business success. Gather insights and analyse data to identify skill gaps and prioritise high‐impact learning initiatives. Design and enhance training programmes that incorporate industry trends and innovative technologies.

Help define and track key performance indicators to evaluate training effectiveness and business impact. Implement and optimise processes and tools to enable consistent and scalable training delivery worldwide. Collaborate with subject matter experts to develop accurate, relevant, and engaging training content.

Support communication strategies that increase awareness of and engagement with training initiatives. Your ProfileBachelor's or master's degree in Engineering, Business Administration, Marketing,



Communications, Education, or a related field. At least five years of experience in customer experience, marketing and sales, training, or learning and development.

Hands‐on experience in developing engaging training content and learning materials. Ability to assess training needs, gather and analyse feedback, and support the continuous improvement of learning programmes. Knowledge of learning management systems, particularly Cornerstone, as well as digital learning tools.

Fluency in written and spoken English; additional languages are considered an advantage. A proactive, collaborative, and adaptable mindset, with the ability to work effectively in a global environment. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth.

You may request reasonable accommodations by completing a general inquiry form on our website. Use of Al and automated tools in recruitmentAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al‐supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security ChecksAs part of the hiring process, Hitachi Energy conducts pre‐employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

📌 Training and Digital Officer (Madrid)
🏢 Hitachi
📍 Madrid