Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for general enterprises worldwide.
Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. We are looking for a IT Engineer based in Mexico to lead our internal technical operations and ensure our team functions without friction. You will be the first point of contact for all things tech— from onboarding new hires to managing access and maintaining our office infrastructure.
Technical Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system.
Identity & Access Management (IAM): Manage user lifecycles and permission changes across our corporate tools (Google Workspace, Slack, etc.).
Device Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar)



to ensure 100% compliance with security policies.
Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office.
Experience: 0–2 years in IT support, helpdesk, or junior systems administration.
Solid troubleshooting skills for both macOS and Windows.
Professional English (B2+) and fluent/native Spanish.
Ownership & Autonomy - Take full ownership of projects and ship fast.
No excuses, no blame‐shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it's not "your job." If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don't wait for someone else to solve it — we lead with accountability and expect the same from those around us.
Putting care and intention into every task, striving for excellence,

📌 IT Configuration Engineer (Madrid)
🏢 Happyrobot
📍 Madrid