This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Technical Business Analyst in the Customer Engagement / Contact Center Technology department at Allianz, you will play a key role in analyzing business needs and translating them into actionable technical requirements. This role is idóneo for someone with strong analytical skills, curiosity, and a passion for understanding how systems work, driving improvements with data and logic, and bridging the gap between business and technology teams.
Althought this is NOT a Solution Architect role, this is an opportunity to work in a dynamic, collaborative, and innovative environment, driving improvements in cutting-edge contact center technologies while contributing to Allianz's global customer engagement strategy.
Partner with business stakeholders to analyze needs and translate them into actionable technical requirements.
WFM, IVR, ACD, CCaaS, CRM integrations).
Perform data analysis, system behavior investigation,



and troubleshooting across multiple platforms.
Participate in vendor discussions, testing cycles, and implementation planning.
Identify opportunities to streamline processes, improve quality, and reduce operational complexity.
Support compliance and risk-related documentation (e.g., Act as a connector between business, operations, and technology teams.
WFM, routing, IVR, telephony, cloud CCaaS, or similar).
~ Ability to translate business needs into clear technical requirements and user stories.
~ Hands-on experience with data analysis, system behavior analysis, or APIs/integrations.
~ Experience working in agile teams.
~ Experience with platforms such as Verint, Genesys, AWS, or Azure.
Basic understanding of scripting, SQL, or data workflows.
Experience in compliance-heavy environments (e.g., We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote

📌 Technical Business Analyst (Barcelona)
🏢 Allianz Commercial
📍 Barcelona