Location: Brindisi, Italy or Valencia, Spain, Hybrid Employment: Full-Time Contract
Duration: 6 months, with potential extension
Language: Fluent English required
Industry: International Organizations / Enterprise IT / Managed Services
About The Opportunity
Pragmatike is recruiting on behalf of a major international organization for an Application Support Technician to join a general Digital Solutions Managed Services team.
You'll support a portfolio of business-critical applications and enterprise tools, working across application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support .
This is a hands-on role for someone who enjoys troubleshooting complex technical issues, working across different technologies, and keeping production systems reliable and available.
What You'll Do
Provide day-to-day Tier-2 support and maintenance for business applications and enterprise tools.
Troubleshoot application issues, identify root causes, and escalatinate complex incidents when required.




Perform administration and troubleshooting across MSSQL and open-source databases.
Support application releases, upgrades, configuration changes, and deployments.
Assist with structural application changes required during system upgrades.
Support applications running across Windows and Linux environments.
Respond to application-related queries from users working across different locations.
Support the deployment of tools and operational processes that improve service delivery.
Provide knowledge transfer to Tier-1 teams and support end-user training when required.
Maintain technical documentation, system reports, and knowledge-base content.
Participate in operational meetings and collaborate with other technical teams.
Contribute to special projects and provide additional technical support when required.
Participate in a rotating 24/7 on-call schedule, approximately one week per month.
What We're Looking For
~3+ years of experience in application maintenance

📌 IT Support Analyst (Valencia)
🏢 Pragmatike
📍 Valencia