Key Responsibilities and Accountabilities

Responsible for leading the design, customisation, and optimisation of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.

You will:
- Lead the design and development of complex digital solutions in the CRM Domain
- Lead the development of complex software solutions.
- Provide technical guidance and mentorship to junior engineers.
- Ensure architectural integrity and consistency across the software development lifecycle.
- Develop and maintain software architecture documentation.
- Participate in project planning and estimation activities.
- Drive continuous improvement initiatives within the development team.
- Act as a subject matter expert (SME) for pitches and client work.
- Contribute to the vision and strategy of the team

Qualifications

CRM Platforms Excellent knowledge of CRM systems e.g. Salesforce, HubSpot,



Microsoft Dynamics (Backend and Frontend). Min. 4 years. Additional project related experience with any of the Industry Clouds is taken as an advantage. Be able to implement efficient, scalable, and maintainable CRM solutions. Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues. Experience in leading and managing project development in Agile or Scrum environments. Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.). Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members. Databases Ability to query databases for customer data extraction and reporting. Scripting & Automation Strong programming skills in APEX, C#, .net, others. API Integration Strong understanding of REST/SOAP APIs for integrating CRM with other systems. Data Analysis & Reporting Strong experience with Exce

📌 Senior / Lead Salesforce Engineer (Barcelona)
🏢 Merkle Italia
📍 Barcelona