About Straumann

Straumann Group is a general leader in dental healthcare, combining innovation, experience, and a strong commitment to quality to make advanced dental solutions accessible worldwide. It brings together several well-known brands, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, and Dental Wings.

In 2017, the company entered the clear aligner market by acquiring ClearCorrect, strengthening its position in esthetic dentistry and expanding its expertise in orthodontics.

The company’s success is driven by its people and culture, which emphasize trust, collaboration, diversity, and innovation. Straumann fosters a “player-learner” mindset, encouraging employees to take responsibility, embrace change, and continuously learn and grow.

About the Role

The Customer Care Specialist plays a critical role in delivering high quality experience to ClearCorrect customers. As part of our Customer Care team, you will support dental professionals through expert guidance, technical assistance, and effective case management.



This position requires a strong customer centric mindset, a collaborative approach, and a commitment to continuous learning and improvement.

Role Purpose

To provide professional, accurate, and timely support to ClearCorrect customers, ensuring a seamless and positive customer journey. The role also contributes to building internal knowledge as a Subject Matter Expert, helping elevate team capabilities and strengthen our service standards.

Key Responsibilities
- Customer Support & Technical Guidance.
- Provide technical and operational support for the ClearCorrect portal, applications, and digital workflows.
- Assist with the setup and maintenance of customer and collaborator accounts.
- Troubleshoot and resolve technical issues with accuracy and professionalism.
- Manage customer feedback, quality concerns, and service complaints in line with internal procedures.
- Respond to logistics and shipping-related inquiries to ensure tim

📌 Customer Care Specialist WE (Madrid)
🏢 Straumann Group
📍 Madrid