Spanish Customer Service Host – International Online BusinessCeuta, Spain | Full-time | Customer ServiceAre you based in Ceuta, fluent in English & Spanish and confident communicating professionally in English?
We are recruiting for an exciting Customer Service opportunity based in Ceuta with a successful international online business.
What matters to us is that you have previous customer service experience, excellent communication skills and, importantly, strong spoken and written English.
This is a fantastic opportunity for someone who enjoys working with customers, solving problems and delivering a genuinely excellent service within a fast-paced international environment.
The roleAs a Spanish Customer Service Host, you will be responsible for supporting customers and ensuring they receive a friendly, professional and efficient experience.
Your responsibilities will include:
- Supporting customers via live chat, email and telephone
- Responding to customer questions and requests quickly and professionally
- Taking ownership of queries from initial contact through to resolution




- Handling complaints and more challenging customer conversations
- Providing accurate information about customer accounts, products and services
- Updating customer information accurately across internal systems
- Working closely with other teams to resolve more complex queries
- Building positive relationships with customers
- Managing multiple conversations and priorities while maintaining excellent service
- Following company procedures relating to customer security, compliance and data protection
- Consistently meeting service and quality standards

What we're looking for
- Be based in Ceuta
- Native-level Spanish
- Have strong English language skills

This is particularly important. You will be working within an international business where English is used internally, so you must be confident communicating professionally in both spoken and written English.
Have previous customer servic

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