Responsibilities About The Team The tech industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new experience to our users. We are looking for passionate and talented people to join our logistics operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for an experienced Operations Manager to lead and manage logistics operations in the Spanish & Italian market. This role will be responsible for end-to-end operational performance, including carrier management, service quality, cost control, and daily execution. The idóneo candidate has strong experience in logistics or supply chain operations, is data-driven, and can work cross-functionally with internal and external stakeholders. Responsibilities * Own the onboarding,
adoption and long-term success of TikTok Shipping for strategic merchants in Spain & Italian market. * Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions. * Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption. * Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics. * Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes. * Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience. * Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshop
📌 TikTok Shop (Madrid)
🏢 Tiktok
📍 Madrid