UST is looking for the very Top Talent…and we would be delighted if you were to join our family More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and a presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are currently looking for a Service Operations Manager to join our Fintech team. Skills * English C1 * Incident Management * Change Management * Operational Reporting * Stakeholder Management * KPI Reporting * SLA Reporting * Data Analysis * Technical Team Coordination * Monitoring & Management * Operational GovernanceContinuous Improvement Mandatory requirements: * Fluent English (C1 level minimum) - mandatory. * 4+ years of experience in operational coordination, service management, or technology operations environments. * Proven experience in Incident Management and Change Management processes.
* Strong operational reporting and management information skills. * Experience producing KPI, SLA, availability, and operational performance reports. * Strong analytical skills with the ability to identify trends, risks, and recurring issues from operational data. * Experience coordinating multiple technical teams during incidents and critical situations. * Strong stakeholder management and communication skills. ️ Work location : Spain ⏰ Work mode: 100% remote Languages: • English C1 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days ❤️ Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances). Retribución Adaptable´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…) Free access to several training platforms Professional stability and career plans UST also, compensates referrals from which you could benefit whe
📌 Service Operations Manager (Galicia)
🏢 Ust
📍 Galicia