02 oct
|
SYBIT Global
|
España
02 oct
SYBIT Global
España
About SYBIT Limited
SYBIT Limited is an award-winning digital commerce and customer experience consultancy delivering CX and marketplace solutions. As part of our European and integral delivery network, we connect enterprise backbones with seamless customer-facing experiences.
We are expanding our SAP Service practice and are looking for an experienced Lead / Principal SAP Service Consultant with strong functional expertise, hands-on delivery experience, and a proven track record of leading full-lifecycle SAP Service projects from inception to go-live.
The Role
As a Lead SAP Service Consultant, you will lead functional delivery across SAP CS (Customer Service) and/or SAP S/4HANA Service, working closely with international consultants, developers, and client teams.
You will translate business requirements into effective SAP service solutions, lead client workshops, oversee functional delivery, and act as the subject matter expert throughout the project lifecycle.
Experience with SAP Service Cloud and/or SAP Field Service Management (FSM) is a strong advantage, but is not mandatory.
Key Responsibilities
• End-to-end project delivery: Lead SAP CS or S/4HANA Service implementations from Fit-to-Standard workshops through design, configuration, testing, deployment, and hypercare.
• Functional design & configuration: Translate customer service processes into robust functional solutions and configure core processes in SAP.
• Client workshops: Lead workshops with business stakeholders, recommending SAP best practices, appropriate configuration options, and modern service interfaces such as Fiori and service workspaces.
• Service processes: Design and configure service contracts, entitlements, SLAs, pricing, billing plans, and repair processes.
• Financial integration: Ensure service activities are correctly integrated with SAP Finance and Controlling, including labor, spare parts, travel, and third-party costs.
• Billing: Work with Resource-Related Billing (RRB), time-and-mate
📌 Lead SAP Service Consultant (España)
🏢 SYBIT Global
📍 España